Why bill by managed agent?
It maps cleanly to the value customers understand: each workstation, server, or virtual machine being managed. It also scales better than per-technician pricing for small MSPs and internal IT teams.
Why not charge separately for every probe?
Probes are infrastructure, not the main value meter. Including probe allowances in each tier keeps pricing predictable while still giving Enterprise room for custom high-scale network monitoring.
Do annual plans get a discount?
Yes. Annual commitments receive a 15% discount. Monthly billing stays available for teams that want to keep usage flexible.